Retail Customer Segmentation & Behaviour Dashboard
- Prepared and structured a 162K+ customer dataset for dashboard reporting.
- Built behavioural segmentation across order activity, reorder behaviour, income group, region, and customer value.
- Created a Power BI dashboard highlighting 11 strategic customer segments and the largest reactivation opportunity.
Decision value: Supports CRM, marketing, and commercial teams in deciding which customers to protect, grow, reactivate, or monitor.